Returns & Exchanges
At Biltmore Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original, unused condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included inside.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing