Frequently Asked Questions
Everything you need to know about shopping with Biltmore Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Biltmore Shop ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I contact customer support?
Our support team is available Monday through Friday via email at [email protected] or through our live chat feature during business hours.